Sometimes a lender will win a lead but will then not pick up their phone when the Client Success Representative (CSR) calls.
This could be due to the winning lender having to take another call and not being available. Also, it could occur if the winning lender is not able to assist the lead due to not having a particular program or product—maybe they are looking for a USDA loan or specialty product that the winning lender doesn't offer.
In these cases, the CSR with will call the next lenders who clicked-to-claim the lead in the order that they clicked. This is another reason to click as fast as you can—even if you don't win, there is a chance that we could still call and connect you with the lead.