Text volume is determined by the membership and quota level of your account. Our system will send out approximately 1.5x your quota in text volume per month. If you click on all of our texts, you have the opportunity to exceed your quota at no additional cost. Increasing your monthly quota will get you more first opportunity text messages.
Not Receiving Any Leads?
If you are not receiving any lead alerts, the first step is verify that your account isn't snoozed or disabled, and confirm with your manager that the account isn’t paused due to billing issues.
Then, have your manager review your pipeline in the Lender Portal manager dashboard. This dashboard provides an overview of each loan officers’ pipeline and how many lead alerts have been sent by the system.
If you have never received a text from Opcity, have your manager confirm that your cell phone number is correct in their dashboard. If the number is correct, your service provider may be blocking our text code. We recommend that you call your provider to ask them to allow texts, including those with hyperlinks, from short code 51679.
Lead volume will fluctuate based on time of day and days of the week, as well as how close your account is to hitting its quota. If you’ve confirmed that you are not receiving leads for a reason not listed above, please contact firstname.lastname@example.org for further assistance.