When a lead has been screened by an Opcity Customer Success Representative (CSR), the algorithm will send a lead alert via text message to the lender 1st in the queue. That lender has approximately 10 seconds to click-to-claim the lead alert before the 2nd lender receives a lead alert and can also click-to-claim the lead. 10 seconds later, another lender is alerted, and so on.
Sometimes, you will click on a new lead alert in a second or two, and you will receive notice that the lead was already claimed. This is because the 1st lender in the queue is the only person that has a lead exclusively to themselves.
If you click on the lead alert quickly and don't win it, it means a loan officer already claimed it who had received the text before you and clicked it just after you were alerted.