When a lead has been screened by an Opcity Customer Success Representative (CSR), the algorithm will send a lead alert via text message to the lender 1st in the queue. That lender has approximately 10 seconds to click-to-claim the lead alert before the 2nd lender receives a lead alert and can also click-to-claim the lead. 10 seconds later, another lender is alerted, and so on.
Sometimes, you will click on a new lead alert in a second or two, and you will receive notice that the lead was already claimed. This means a loan officer already claimed it who had received the text before you and clicked it just after you were alerted.
Note: Only the 1st lender in the queue has a lead exclusively to themselves for 10 seconds.
If this continues to happen, your phone may not be receiving the texts as we send them.
CLICK HERE to view tips on how to receive text messages quickly.