Thank you for sending payment!
When sending payment as a check, you can expect a processing time of up to 14 business days from the time payment was sent.
As soon as the Accounting Department processes the payment, they will close the transaction in the system.
If you are a Managing Broker, you will know the transaction is paid and closed when it is no longer in your "Unpaid Closes" tab in your Broker Portal.
If you are an agent, you will know the transaction is paid and closed when the client is moved to your "Closed" tab in your Referral Manager.
If it has been longer than two weeks, please verify that payment was sent to:
PO Box 122570
Dallas, TX 75312-2570
If you confirm payment was sent to the correct address, please submit a request and our Support Department will look into this further.
Would you like to have your payment processed more quickly?
Wire transfer or ACH is the quickest and most secure form of payment. You can expect a processing time of 2-3 business days from the time payment is sent.
Bank transfer information can be found in the Broker Manager under the "Unpaid Closes" tab.
If you choose to send a Wire Transfer / ACH, you must also email firstname.lastname@example.org and specify the payment amount and the transaction to which the payment is related.