Every account has a designated Backup Loan Officer. The Backup Loan Officer will be assigned Warm Connections when there are no enabled Loan Officers available in one of your purchased markets. They will receive these in addition to their leads from their assigned markets.
Note: A Loan Officer who is Snoozed or on Do Not Disturb will still receive their own Warm Connections.
Managers can change the Back Up Loan Officer from their dashboard in the Loan Officer Details section.
The Backup Loan Officer will receive an email letting them know they are the Backup Loan Officer.